Select Page

For the safety of our staff and members we will remain open by drive-thru only.  Lobbies will be accessible by appointment for Preferred Credit Union Members only for reasons such loans and other essential services that can’t be completed by drive-thru.  Members can make an appointment by calling 800-328-4131 or visiting Contact Us.

Please keep in mind that Kalamazoo and Hastings do not have a drive-thru and will only be accessible by appointment.  Check here for the closest Shared Branching location.

As our communities continue to feel the impact of the Coronavirus (COVID-19), we realize that many of our members are living in uncertain times financially and may be concerned how they will make their loan payments over the coming months.  We are committed to the safety and well-being of our members and staff, both physically and financially.


For Members Impacted By Recent Events

Peace of Mind Loan*

Emergency signature loan with no payments for 90 days.  We are here to help – call us with any questions!

More Details

*Peace of Mind Loan special effective 4/9/20. Some restrictions apply. Max loan of $1,200 per person. Must be a current PCU member and able to provide proof of income or proof of unemployment filing. Must apply online and close electronically with eSign. 1.99% APR for 6 months, 2.99% APR for 12 months and 3.99% APR for 18 months. Speak with a team member for details. Subject to change without notice.
VISA CREDIT CARDS: Free Skip-a-Payment

Members can skip March, April and May payments!  April and May payments will automatically be skipped for ALL qualified Preferred Credit Union Visa Credit Cards.  If you need assistance with your March payment call 1-800-328-4131 ext. 766.  Members are welcome to make payments anytime during this time frame.  Please contact the credit union at least five business days prior to any automatic payments if you wish to cancel them for the months skipped.  Interest will continue to accrue at the contractual rate of your agreement.  Original credit terms will apply and regularly scheduled payments will resume June 1, 2020.  Some restrictions apply.

CONSUMER LOANS: Free Skip-a-Payment

Members can skip March, April, May and/or June payments for their consumer loans!  Currently we allow members to skip TWO payments per calendar year.  If you need assistance with additional skipped payments please call us at 1-800-328-4131 ext 765.  Payments can be skipped via It’s Me 247, just look for the green circle once logged into online banking to process the request.  While there is no cost to skip your payment, interest continues to accrue at the contractual rate of your note(s) and the term will be extended, some restrictions apply.  Please process skip-a-pay request at least five business days prior to your due date to allow the credit union time to stop any automatic payments for the month(s) skipped. If you are unable to process the Skip-a-Pay online or would prefer to talk with us directly call 1-800-328-4131.

MORTGAGE LOANS: Free Modifications

Members can defer mortgage payments for up to 90 days.

  • Mortgages and Home Equity Loans (except for loan suffix 705 to 709)contact our Mortgage Department at 1-800-328-4131 ext. 765.
  • Mortgage loans with a suffix of 705 to 709 will need to contact Neighborhood Mortgage Solutions directly:
    • Phone: 1-877-658-2230 option 8
    • Email:
    • Text: 1-989-497-1440
    • Financial relief options may vary for this mortgage category


We encourage members to take advantage of our digital services when possible. If you have questions on any digital services please click on the link below or Contact Us to learn more.


While there are many people and organizations out there helping people, please use caution and be aware of SCAMMERS that might be trying to take advantage of the situation.  Learn more about current SCAMS at:  

For additional information on COVID-19 please visit

Thank You for making us Your Preferred Financial Partner

Preferred Credit Union