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Preferred Credit Union is committed to protecting the privacy of our members. In general, you can visit us on the World Wide Web without disclosing to us who you are or revealing any information about yourself. There are several areas, however, that will collect certain information about you and we want you to know how we handle that information.

If you visit our website, Preferred Credit Union collects and stores information on the domain you use to access our website, the Internet address of the site from which you linked directly to the site, and the date and time of your visit. This information is used to measure the number of visitors to the various pages on our site to better serve our membership.

If you send an e-mail, Preferred Credit Union collects and stores personally-identifying information in order to process your e-mail, form or application. This information is not sold to any third parties. Due to the volume of e-mail activity, these messages are deleted after they are answered or completed.

If you link to another site from any of our pages, you are leaving our site pages, and we cannot be held responsible for any information that may be gathered at a linked site. We make every effort however, to ensure that all linked sites follow similar privacy policies as ours to offer you maximum security and privacy.

WHAT DOES PREFERRED CREDIT UNION DO WITH YOUR PERSONAL INFORMATION?

FACTS

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

At Preferred Credit Union, we respect the privacy of our members. We recognize the importance of maintaining the confidentiality of your personal financial information. This notice describes the privacy policy and practices followed by Preferred Credit Union. This notice explains what types of member information we collect and under what circumstances we may share it.

What?

The types of personal information we collect and share depend on the accounts or services you have with us. This information can include:

  • Name, address, social security number, and income
  • Account balances and transaction history
  • Credit history and credit scores

When you are no longer our member, we will not share your information except as permitted or required by law as described in this notice.

How?

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Preferred Credit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Preferred Credit Union share? Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes—
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
Yes No
For our affiliates’ everyday business purposes—
information about your creditworthiness
No We don’t share
For nonaffiliates to market to you No We don’t share

Questions?

Call (800) 328-4131, send us an email at memberservice@preferredcu.orgor write to us at:
Preferred Credit Union, 3767 Sparks Dr. SE, Grand Rapids MI  49546.

What we do

How does Preferred Credit Union protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict access to nonpublic personal information about you to those employees and volunteers who need to know the information to provide products or services to you.
How does Preferred Credit Union collect my personal information? We collect your personal information, for example, when you

  • open an account or apply for a loan
  • apply for any credit union service
  • you visit our website, provide us information on any online application or transaction, or information you send to us by email.
  • use your credit or debit card or pay your bills
  • make deposits to or withdrawals from your accounts

We also collect your personal information from others, including credit bureaus or other companies.

Why can’t I limit all sharing? Federal law only gives you the right to limit only:

  • sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

 

Definitions

Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include financial companies such as insurance services
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • We do not share with nonaffiliates so they can market to you, except for our joint marketing arrangements.
Joint marketing A formal agreement between Preferred Credit Union and a nonaffiliated financial company where we jointly market financial products or services to you.

  • Our joint marketing partners include financial service providers.

DISCLOSURE OF INFORMATION TO PARTIES THAT PROVIDE SERVICES TO US

We may disclose all of the information we collect about you as permitted or required by law. The disclosure of this information typically includes processing transactions on your behalf, as you authorize to provide you with a product or service, to conduct the operations of this credit union, and to protect the security of your and our financial records.

We only do business with companies that agree to maintain the confidentiality of your information and we limit their use of your information to what is necessary to provide you with products or services. At no time are these companies ever authorized to access or charge your account without your authorization.

PROTECTING THE CONFIDENTIALITY, SECURITY AND INTEGRITY OF NONPUBLIC PERSONAL INFORMATION

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

We maintain strict confidentiality of all information collected from consumers that perform transactions at ATMs we own or operate. We do not disclose or otherwise use such information, except to perform or complete the transaction authorized by the consumer, or as required by law.

PARTIES WHO RECEIVE INFORMATION FROM US

We do not disclose any nonpublic personal information about our members to nonaffiliated third parties, except as permitted by law.

DISCLOSURE OF INFORMATION ABOUT FORMER MEMBERS

If you decide to close your account(s) or become an inactive member, we will follow the privacy policies and practices as described in this notice.